Everything a customer, a finance department or a payment provider needs in one place. Nothing here is written to be hard to read.Who you are buying fromTrading nameGrid ConsoleLegal entityEgal Partnership B.V., provider of Grid Console, registered in the NetherlandsRegistered addressBurgemeester Sweenslaan 57, 2262 BN Leidschendam, NetherlandsChamber of CommerceKVK 98009028, printed on every invoiceVAT numberNL VAT number on invoicesContacthello@gridconsole.dev · +31 6 2084 9962Reseller of recordPaddle handles checkout, VAT and invoicing for all paid plans and paid plugins. Payments, VAT and invoicesPaid plans and paid plugins are sold through Paddle, which acts as merchant of record: it takes the payment, calculates and remits VAT, and issues the invoice in its own name with our details on it. Card data never reaches us. EU consumers see VAT-inclusive prices at checkout; businesses are billed ex VAT and can enter a VAT number for reverse charge.Cancellation and refundsCancel any timeSelf-service from Licence → Plan, or from the Paddle receipt. Cancellation takes effect at the end of the paid period; no clawback of the period you already paid for.30-day refundAsk within 30 days of a first purchase and we refund in full, no reason needed. That is longer than the 14-day right of withdrawal EU and UK consumers have by law, which stays in place.Outside 30 daysWe still refund a genuinely unused period, at our discretion. Mail us; a person reads it.Paid pluginsSame 30-day rule, handled by us and processed by Paddle. Repeated refunds on the same plugin are a signal we act on, not a loophole we punish.What happens afterYour data stays on your machine. Downgrading returns you to Free; boards stay readable and nothing is deleted.
Subscription terms in one paragraphA subscription is per person (Solo) or per seat (Crew, two minimum), billed annually or monthly in advance, renewing automatically until cancelled. We email before a renewal. Prices can change for new terms only, never mid-term. Fleet is an annual agreement with its own order form.Acceptable useDo not use Grid Console to build or operate malware, to attack systems you do not own, or to circumvent licence checks or plugin entitlements. Do not resell access, and do not present a plugin as official when it is not. That is the whole list, and it is enforced by removing the plugin or ending a licence, in that order.Data protectionControllerYou, for everything in your repositories, cards and transcripts. It stays on your machine.What we processAccount email, device id, plan id, version, and payment metadata from Paddle.Sub-processorsPaddle (payments), an email provider for transactional mail, and, if you use hosted sync, our hosting provider in the EU. The current list is on request.DPAAvailable for Crew and Fleet, signed before onboarding.Your rightsAccess, correction, deletion, portability. Mail us and we act within 30 days.RetentionAccount and billing records as long as the law requires; telemetry only if you opted in, and deletable from Settings.
Cookies and consentThe site sets no third-party trackers and no advertising cookies. The consent banner is minimal and declines by default; declining changes nothing about how the site works. Checkout pages served by Paddle set their own cookies, which their notice covers.Warranty, liability and the alphaGrid Console is pre-release software. It is provided as-is during the alpha, with no warranty of fitness for a particular purpose, and our liability is limited to the fees paid in the preceding twelve months. Agents change code on your machine: every stage has a review gate and a way back for that reason, and running with autonomy raised is your decision. Statutory consumer rights are not affected by any of this.Governing lawDutch law, courts of Amsterdam, for business customers. Consumers keep the protection of their own country’s law and courts.